At Life Roads, we want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return and exchange policy within 7 days from the date of delivery. Here’s how it works:

1. Eligibility:

   • To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags intact.
   • Customized or altered products are not eligible for returns or exchanges.

2. Initiating a Return or Exchange:

   • Log in to your Life Roads account and go to the “Orders” section.
   • Select the order containing the item you wish to return or exchange.
   • Follow the instructions to initiate the process.

3. Return Shipping:

   • You are responsible for the return shipping costs.
   • We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Process:

   • Once we receive the returned item and verify its condition, we will process your refund.
   • Refunds will be issued to the original payment method within 7 business days.

5. Exchange Process:

   We offer a smooth and hassle-free exchange process for your convenience. Here’s how it works:

   1. Return Initiation
      The customer initiates a return request for the order on our website.

   2. Return Shipment
      The product must be shipped back to our warehouse by the customer (as per our return instructions).

   3. Product Received at Warehouse
      Once we receive the returned item at our warehouse, we will inspect it to ensure it meets our return criteria (unused, in original condition and packaging).

   4. Exchange Order Processing
      After a successful inspection, your exchange order will be processed and dispatched within 2 days of receiving the return.

   5. Delivery of Exchange Product
      The exchanged product will be delivered to the customer within 7 days of us receiving the returned item at our warehouse.